Cloud-based Phone Systems

Voice over Internet Protocol (VoIP) does not use traditional copper wires. It uses an existing internet connection to send and receive messages. VoIP technology converts audio signals from a speech into digital data that travels through the Internet to its destination. VoIP has a strong edge over a traditional landline when it comes to scalability, convenience, cost-savings, and versatility. As the world continues to embrace digital transformation, VoIP is fast becoming an excellent choice for organizations wanting to have a flexible phone solution that has the capability to improve business efficiency and enhance employee productivity while cutting costs.

Our key features include:

1. Call Analytics

Get better customer insight with VoIP. Since VoIP runs on computers, it can record and process tons of call data—including call metrics, behavioral trends and individual employee performance.

2. Auto Attendant

An auto attendant can answer, escalate and route all incoming calls all day. This feature provides support for your staff while saving you money from having to hire a full-time receptionist.

3. Business Text Messaging

Many customers today prefer texting over making a call. Your business can provide your customers with their preferred communication method through VoIP’s SMS texting tool.

4. Advanced Call Management

This feature helps you prioritize, hold, route, or block incoming calls—helping to support your front desk operations and reduce customer frustration.

5. Call Routing

Call routing helps route an inbound call by customer type, purpose and staff availability so you never connect a customer call to the wrong person ever again.

6. Voicemail to Email

This feature automatically sends voicemail messages to your inbox so you can respond to customers faster.

7. Extension Dialing

Address problems more quickly and reduce wait times for customers by customizing and managing the extension numbering system of your business.

8. Call Forwarding

This feature provides your team with the flexibility to keep in touch with customers and receive calls anywhere.

9. Mobile App

Run a virtual office from the VoIP app to continue your conversations with teams, partners and customers everywhere you go.

Call us today to find out more!